Australian Privacy Principles
Recordings sit behind your clinic's login. Every play is logged. Patient data is always handled in line with the APPs.
Security & privacy
How we handle your data
Encrypted throughout
Calls are encrypted while they travel. On disk, recordings and transcripts are locked with AES-256. Banks and governments use the same standard.
Deleted after 30 days
Every recording and transcript is removed automatically. What stays is the short summary in your dashboard.
Callers are told
At the start of every call, Voicely introduces itself as your clinic's AI assistant and says the call is being recorded.
Is patient data kept private and secure?
Yes. Recordings and transcripts stay in Australia, encrypted on disk with AES-256, the same standard used by banks and governments. Both are automatically deleted after 30 days. Voicely tells every caller at the start that the call is being recorded. Everything is handled in line with the Australian Privacy Principles. Read the privacy policy.
How is Voicely monitored?
Voicely monitors itself. Every minute it checks that replies are coming back fast, bookings are going through and the phone line is up. Anything that needs attention comes straight to our phones. A separate heartbeat runs outside the system, confirming your agent is live even at 3am.
What can we see in the dashboard?
Every call appears in your dashboard with the caller's name and number, what the call was about and a short summary of what happened. Recordings play back for 30 days. You can also see how many calls are happening right now.
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