Never missanotherpatient call

Voicely is an AI receptionist for allied health clinics. It answers your phone and books, reschedules or cancels appointments in your Cliniko calendar while the patient is on the line. Returning patients are recognised by their number, new ones get a record created on the call, and contact details can be updated on request. Questions about your clinic, practitioners and services are answered from your own Cliniko data. Every call lands in your dashboard with a summary and the recording.

Yes. It asks a caller it doesn't recognise whether they've been in before, then books an initial assessment or a follow-up to match, using your Cliniko appointment types.

Yes. Voicely offers the physio they ask for, or the earliest times across your team if they don't mind who. When your physios charge different rates, it says each one's price.

Voicely never gives clinical advice. It books the appointment and leaves the assessment to your physio. If a caller describes an emergency, it tells them to hang up and call 000.

Cliniko. If you use a different system, tell us and we'll build that integration for your clinic at no extra cost.

Physiotherapy, osteopathy, psychology, podiatry, myotherapy, occupational therapy, speech pathology, dietetics and chiropractic, plus any other allied health practice running on Cliniko. Your agent is built around your own services, your practitioners and the words your patients actually use, so it never sounds generic.

Most clinics keep theirs. Voicely picks up what your team can't, after hours and when the desk is already busy, so your receptionist spends less time on the phone and more with the patients in front of them.

During opening hours it puts the call straight through to your front desk. After hours, when there is nobody to transfer to, it takes a message with the caller's name and what they need, ready for your team in the morning. Either way the caller knows what happens next.

Voicely never gives clinical advice. If a caller describes an emergency, it tells them to hang up and call 000 straight away. Any other medical question is left to your practitioners, where it belongs.

Yes. Recordings and transcripts are encrypted, and deleted automatically after 30 days. Everything is handled in line with the Australian Privacy Principles. More on security.

Most clinics are up and running within days. It starts with a short call about how your clinic runs, then we build your agent from your Cliniko account and your policies. We help you forward your number, and you're live. The first week is free, so you can hear it working before you pay for it.