Session length
A client who asks for their usual hour gets 60 minutes, and Voicely never swaps it for a different length.
AI Receptionist for Myotherapy Clinics
Never missanotherpatient call
After hours or around the clock, Voicely answers your myotherapy clinic's calls and books straight into Cliniko. First week free. No lock-in contract.
For myotherapy clinics
How Voicely handles myotherapy calls
- Caller
- Hi, it's Dan. Can I book my usual hour with Mel next week?
- Voicely
- Just to confirm, is this Dan Nguyen?
- Caller
- Yep.
- Voicely
- Thanks, Dan. Mel has a 60-minute session at 6pm on Tuesday the 13th or 7:30am on Thursday the 15th. Which would you like?
- Caller
- Tuesday at 6.
- Voicely
- That's 60 minutes with Mel at 6pm on Tuesday the 13th. Shall I book it?
- Caller
- Yes, please.
- Voicely
- You're all booked in with Mel for Tuesday.
Therapist and price
Clients can ask for their therapist by name. When your therapists charge different rates, Voicely gives each one's price.
Regulars
Regular clients are recognised by the number they call from, so booking their usual session is quick.
Moving and cancelling
A moved session keeps its therapist and length unless the client asks otherwise. Cancellations go into Cliniko with a reason.
What happens
On every call
The data
Why every call counts
71%
of patients say getting an appointment quickly or after hours is a top factor when choosing a provider
Accenture ↗How it works
Live in days
We learn your clinic
A short call about how your clinic runs, and how you like calls handled.
We set up your agent
Built from your Cliniko account and your website, until it sounds like someone who's worked at your clinic for years.
You go live
We help you forward your number, and every call is answered from that moment on.
Your dashboard
Stay in the loop
Capabilities
Why clinics choose Voicely
Built for Cliniko
Books, reschedules and cancels in your live calendar.
Knows who's calling
Returning patients are recognised by their number, and new callers can save theirs.
Never a busy signal
Multiple calls are answered simultaneously.
Your own engineer
Ash, who built Voicely, is with you through setup and for every change after.
Australian privacy law
Recordings and transcripts encrypted, deleted after 30 days.
10+ Australian voices
Pick the voice that best suits your clinic.
FAQ
Questions clinics ask
What is Voicely and what can it do?
Voicely is an AI receptionist for allied health clinics. It answers your phone and books, reschedules or cancels appointments in your Cliniko calendar while the patient is on the line. Returning patients are recognised by their number, new ones get a record created on the call, and contact details can be updated on request. Questions about your clinic, practitioners and services are answered from your own Cliniko data. Every call lands in your dashboard with a summary and the recording.
Can clients choose how long their session is?
Yes. Voicely books the session length the client asks for, from the lengths you offer in Cliniko, and never swaps it for another.
Can it answer health fund questions?
It tells clients what each session costs, from your Cliniko appointment types. It won't guess at what a fund pays back. A client who needs that answered can leave a message for your team.
Do regular clients have to spell their name every time?
No. Voicely recognises them by the number they call from and checks it's them before booking.
Which practice management system does Voicely work with?
Cliniko. If you use a different system, tell us and we'll build that integration for your clinic at no extra cost.
Which types of clinic does Voicely work with?
Physiotherapy, osteopathy, psychology, podiatry, myotherapy, occupational therapy, speech pathology, dietetics and chiropractic, plus any other allied health practice running on Cliniko. Your agent is built around your own services, your practitioners and the words your patients actually use, so it never sounds generic.
What if we already have a receptionist?
Most clinics keep theirs. Voicely picks up what your team can't, after hours and when the desk is already busy, so your receptionist spends less time on the phone and more with the patients in front of them.
What happens when a call needs a human?
During opening hours it puts the call straight through to your front desk. After hours, when there is nobody to transfer to, it takes a message with the caller's name and what they need, ready for your team in the morning. Either way the caller knows what happens next.
What if a caller has an emergency or asks for medical advice?
Voicely never gives clinical advice. If a caller describes an emergency, it tells them to hang up and call 000 straight away. Any other medical question is left to your practitioners, where it belongs.
Is patient data kept private and secure?
Yes. Recordings and transcripts are encrypted, and deleted automatically after 30 days. Everything is handled in line with the Australian Privacy Principles. More on security.
How long does it take to get started?
Most clinics are up and running within days. It starts with a short call about how your clinic runs, then we build your agent from your Cliniko account and your policies. We help you forward your number, and you're live. The first week is free, so you can hear it working before you pay for it.
Still have a question? Ask us directly →
Let your phone
answer itself.
Let's discuss the best plan for your clinic over a quick call. First week free. No lock-in contract.
Prefer to talk? Call +61 411 131 939